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Restores

Importing Data Using Zip Files with BackupMaster for Shopify

Introduction

BackupMaster automatically backs up your Shopify store to secure cloud storage every day, ensuring your data is always safe.

For most restoration needs, we recommend using our in-app features:

These options are quick and easy, and they should be your first choice if the app is still installed. However, if your store was closed or you’ve lost access to Shopify Admin, you can use a zip file to import your data. This guide will show you how.

Why Use Zip Files?

While our automated backups are ideal, zip files offer an additional layer of security in specific situations:

  • Store Access Issues: If you can’t log into Shopify Admin or your store is inactive, zip files allow you to recover your data.
  • Store Transfer: If moving data to another store, consider using our Clone Store feature for a more efficient process.

Downloading zip files is a helpful backup, but relying solely on them means missing out on the continuous protection of our automated backups.

How to Import Data Using a Zip File

  1. Open the BackupMaster Dashboard
    Log into BackupMaster and navigate to the app’s dashboard. Click the Import button to get started.
  2. Select and Upload Your Zip File
    Choose the previously exported zip file, whether from this store or another. BackupMaster will upload and analyze the file, displaying the data categories it contains.
  3. Choose What to Import
    ‍    Review the data categories and select what you want to import. Then, click Confirm to begin the process.
  4. Monitor the Import Process
    ‍    BackupMaster will show real-time updates as the import progresses. You can close the window—the app will keep running in the background. You’ll receive a confirmation email when the import is complete.

Troubleshooting Import Issues

Technical issues on Shopify’s side may cause errors during import. These errors are complex and not always easy to understand, so we don’t display detailed messages in the app. If you encounter any issues, contact our support team. We’ll review the logs and guide you through the resolution.

Conclusion

While zip file imports are a useful fallback, BackupMaster’s automated backups and in-app restore features are your best bet for reliable data recovery. If the app is still installed, we strongly recommend using the in-app restore functions. If you need help, our support team is always here for you.

Contact Our Support Team

At BackupMaster, we pride ourselves on providing exceptional customer support tailored specifically for Shopify users. Our knowledgeable and friendly support team is here to help ensure your backups run smoothly and your data remains secure.

If you have any questions, encounter any issues, or need assistance with our app, please don't hesitate to reach out to us. We're dedicated to providing prompt and effective support to meet your needs.

How to Contact Us:

  • Email: support@backupmaster.io
  • Help Center: Visit our Help Center for detailed guides and articles.

Feel free to contact us anytime. We're here to help!

Additional Resources

For more information and guides on using BackupMaster, check out the following articles: