backupmaster
BackupMaster for BigCommerce

Backups and restores for BigCommerce

Automatic daily backups with full version history. Restore products, categories, themes, and other supported data precisely, without affecting the rest of your store.

BackupMaster Backups running inside the BigCommerce admin, showing latest backup time and storage breakdown by data type

How backups and restores work in BackupMaster

BackupMaster creates a version history of your BigCommerce data and lets you restore specific items from it, without affecting the rest of your store.

BackupMaster dashboard showing the daily backup status across supported BigCommerce data types

Automatic backups from day one

On install, BackupMaster captures all supported data as the first version. After that, backups run daily and create new versions only when something changes.

Read in docs
BackupMaster product list showing every backed-up product with last-edited timestamps

Every item has its own history

Products, categories, brands, themes, and other supported data are stored individually. You can open any item and view all its previous versions since install.

Read in docs
BackupMaster product version view with version dropdown and restore action

Restore specific items when needed

Restore a product, category, theme, or entire data sets from a previous version. Nothing changes in your store until you confirm the restore.

Read in docs
BackupMaster export configuration

Export your backups anytime

Download backups as ZIP files for off-platform storage, audits, and compliance workflows.

Read in docs
Beyond backups

Use your backups for staging, testing, and expansion

Create staging stores, test changes, or launch new regions using your backups, without risking your live store.

01 · Staging

Staging environments

Create a staging copy of your store. Test new themes, apps, or content without touching live data.

02 · Testing

Safe testing

Run risky changes against a clone before they hit production. Theme rewrites, pricing migrations, and app integrations are good candidates.

03 · Expansion

Expansion and migration

Launch a new regional store, hand off a working sandbox to an agency, or move your catalog between stores.

Know exactly what’s backed up and what can be restored

BackupMaster covers 12 BigCommerce data types. Most can be fully restored. Orders are backup-only because BigCommerce doesn’t allow third-party apps to write existing orders, and we show that clearly upfront. The full matrix is in the docs.

Data type Backup Restore Clone
Products
Categories
Brands
Customers
Pages
Blog posts
Themes
Orders

Pricing

Billed through Paddle in USD. Pricing scales with your monthly order volume. You can change tiers any time as your store grows.

Essentials
$19/month

Or $205.20/year and save 10%

Up to 300 orders / month

  • Daily backups across products, categories, brands, customers, themes, orders, and more
  • Per-item version history
  • Unlimited restores
  • Unlimited file storage
  • 1-year retention
  • Email support
Install on BigCommerce
Plus
$79/month

Or $853.20/year and save 10%

  • Everything in Pro
  • Custom backup time
  • Detailed audit logs
  • Multi-store discounts
  • SOC 2 reports on request
  • External portal access
  • Priority support
Install on BigCommerce

Frequently asked questions

Common questions about plans, billing, and refunds.

How does the 7-day trial work?
7-day free trial on every plan. Install, run the first backup, browse the version history, try a restore. If it’s not for you, uninstall and the trial cancels before the first charge.
How am I billed?
Billed through Paddle, our merchant of record, in USD, monthly or annually. Paddle handles invoices, taxes, and refund processing. Plan changes and cancellations are managed through your BackupMaster account.
What’s your refund window?
7 days from initial purchase, contingent on usage. Subsequent renewals and consumed monthly fees are non-refundable. Edge cases are reviewed individually. Write to us.
When should I move up a tier?
If your store consistently exceeds the order volume of your current plan for three months, we recommend the next tier up. We don’t auto-upgrade. You stay on the tier you picked until you change it.
What about very high-volume stores?
If you outgrow the largest Plus tier, or have special compliance requirements, we put together a tailored plan. Talk to us →
Security

Security for your backup data

BackupMaster is designed to protect your BigCommerce backup data with audited processes, secure cloud infrastructure, automatic backups, and clear retention.

audited

SOC 2 audited annually

Our systems and processes are independently audited against the SOC 2 Trust Services Criteria. Reports are available on request under NDA.

infrastructure

Stored on Microsoft Azure

Backups are stored on secure cloud infrastructure with encryption at rest and in transit.

cadence

Automatic daily backups

After the initial backup, BackupMaster backs up supported BigCommerce data every day, creating a reliable history of your store data.

retention

365-day retention

Your backup history is retained for one year, so you can go back to previous versions when needed.

The rest is in the documentation

Start with these six articles. Browse the full reference whenever you want to go deeper.

Install BackupMaster on your BigCommerce store

Your first backup runs the day you install. Daily versions follow from then on.