Refund Policy

At BackupMaster, we're committed to ensuring the satisfaction of our customers. Our refund policy is designed to provide a transparent and straightforward process for handling refunds and cancellations.

Eligibility for a Refund:

Trial Period: We offer a 7-day free trial so you can ensure BackupMaster meets your needs. No charges will be made during this period, and you can cancel at any time without incurring any fees.

Subscription Cancellations: If you choose to cancel your subscription within 7 days of your initial purchase, you may be eligible for a full or partial refund. The eligibility will depend on the usage and any consumed resources during the subscription period.

Non-Refundable Circumstances: Please note that we generally do not offer refunds for the following:

  - Subscription renewals.

  - Fees for any month where the service was utilized.

  - Custom services or add-ons not covered by the standard subscription.

However, we understand that exceptional circumstances may occur. In such rare cases, we are willing to consider different scenarios on a case-by-case basis. If you believe your situation warrants special consideration, please contact us directly at support@backupmaster.io with the details, and our team will review your request compassionately and fairly.

Process for Requesting a Refund:

To request a refund, please follow these steps:

1. Contact our support team at support@backupmaster.io.

2. Provide your account information and the reason for the refund request.

3. Our team will review your request based on the usage data and the terms of our refund policy.

Response Time:

We aim to process all refund requests within 7 business days. You will be notified via email regarding the outcome of your request.

Adjustments to the Refund Policy:

BackupMaster reserves the right to modify this refund policy at any time. We recommend reviewing it periodically. Changes will take effect immediately upon their posting on our website.

For further assistance or questions regarding our refund policy, please contact our support team at support@backupmaster.io.

Thank you for choosing BackupMaster.