What BackupMaster Backup App Can and Cannot Back Up for BigCommerce Stores

Ensuring the security of your BigCommerce store's data is of utmost importance. BackupMaster, our professional backup app for BigCommerce, offers peace of mind by securely backing up essential information. It is crucial for your team to understand precisely what our app can and cannot back up, so in case of an emergency and data loss, there are no surprises. This article provides a comprehensive overview of what BackupMaster backs up and what it does not.

What BackupMaster Backs Up

The BackupMaster app ensures comprehensive backup for your store, including:

Products
Product Images
Product Videos (links to the video, not the source video)
Product Options
Product Variants
Product Variant Images
Product Modifiers
Product Reviews
Product Bulk Pricing
Product Custom Fields
Themes
Categories
Category Images
Category Assignments
Price Lists
Price List Records
Brands
Brand Images
Blog Posts
Pages
Customers
Orders

At BackupMaster, we strive to expand the items our app can back up, aiming to provide the most comprehensive backup solution. Recently, we added themes backup support. Looking ahead, we plan to support B2B Editions and Widgets. While we can't provide a specific ETA, our commitment remains to ensure your store's data is secure and comprehensive.

What BackupMaster Does Not Back Up

While we strive to cover a broad spectrum of data, certain constraints imposed by the BigCommerce platform and third-party apps prevent our backup app from supporting all types of data in your BigCommerce store. The following items are not supported:

Option Sets
301 Redirects
Store settings
Third-party apps and their data
Shipping data
Widgets
Theme customizations
Blueprint themes
Email subscribers
Scripts
Product’s digital files (e.g., a downloadable product)
Gift Certificates
Any other items not explicitly listed that define what we can back up

What BackupMaster Can Transfer Between Shopify Stores

While BackupMaster's primary function is to provide comprehensive backups for your Shopify store, it also excels in transferring data between stores. BackupMaster can efficiently move data, including

Products
Categories
Pages
Price Lists
Brands
Customers
Blog Posts

Contact Our Support Team

At BackupMaster, we pride ourselves on providing exceptional customer support tailored specifically for Shopify users. Our knowledgeable and friendly support team is here to help ensure your backups run smoothly and your data remains secure.

If you have any questions, encounter any issues, or need assistance with our app, please don't hesitate to reach out to us. We're dedicated to providing prompt and effective support to meet your needs.

How to Contact Us:

Email: support@backupmaster.io
Help Center: Visit our Help Center for detailed guides and articles.

Feel free to contact us anytime. We're here to help!