Get help with your backups, restores, billing, security reviews, or anything else about your Shopify store.
Email us at support@backupmaster.io
Real engineers handle BackupMaster support, so technical questions don’t get lost in generic scripts.
Our team understands how BackupMaster works behind the scenes.
We can explain Shopify API limits, restore behavior, clone issues, and supported data types.
We focus on clear explanations and next steps, especially when something needs investigation.
Choose the area that best matches your question. Everything goes to support@backupmaster.io, and we’ll route your message to the right person on the team.
Backups, restores, clone operations, exports, missing data, or unexpected behavior.
Pricing, invoices, plan changes, multi-store pricing, or Shopify App Store billing.
SOC 2, GDPR, vendor reviews, sub-processors, or security questionnaires.
Referral commission, multi-store pricing, or working with BackupMaster for your clients.
These resources can help you find answers faster, especially for setup, restore, security, and service-status questions.
Guides, supported data types, restore instructions, and security information.
View docs →A few details help us investigate faster and give you a more useful answer. Please include:
We aim to respond within 24 hours.
Send us a message and we’ll route it to the right person on the team.
Email us at support@backupmaster.io