How to Uninstall the BackupMaster App from Your Shopify Store

If you've navigated to this page, there's likely an aspect of BackupMaster, our backup app for Shopify, that we can enhance. We're committed to improving your experience with our Shopify backup solution. If you have any suggestions or need support, please don't hesitate to reach out to our Support Team at support@backupmaster.io. We strive to respond to all inquiries promptly.

Removing BackupMaster and Halting Future Charges for Your Shopify Store

To cancel your BackupMaster subscription and stop future charges, the app must be removed from your Shopify store. This process is the only way to ensure no further charges from BackupMaster are applied to your account.

To uninstall the backup app, follow the standard procedure for uninstalling any other app. From your Shopify admin, click Settings > Apps and sales channels. Locate BackupMaster and click Uninstall. For more details, please refer to this guide: Uninstalling Shopify Apps.

According to Shopify's app charge policy, Shopify will only stop future charges related to an app once it has been uninstalled from the store. This does not cover any pending charges that were incurred before the app was removed.

It's important to note that uninstalling third-party apps, like BackupMaster, from Shopify can only be performed by the store owner or a staff member with the necessary permissions. This action cannot be undertaken by our team.

When you remove BackupMaster from your Shopify store, all data associated with your account will be erased from our servers within seven days. If you reinstall BackupMaster in the future, access to previously backed-up data will not be available.

Is manual code removal required from my Shopify store upon uninstalling BackupMaster?

BackupMaster is designed to work seamlessly with Shopify's backend, without adding any code to your store. Therefore, when you uninstall the BackupMaster app from your Shopify store, there's no need to manually remove any code.

If you need help uninstalling BackupMaster from your Shopify store or if you have feedback that could help us improve your experience with our backup app, our Support Team is ready to assist you. Please contact us at support@backupmaster.io for any support requests or suggestions. Our goal is to make BackupMaster the best Shopify backup app by ensuring our users have a smooth and efficient experience.

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