About Us
Welcome to BackupMaster, where we strive to offer more than just reliable data protection but also provide true peace of mind to Shopify store owners. Our success is intertwined with the growth of our customers’ businesses, and we are committed to delivering top-notch service to ensure their stores thrive.
Since launching on the Shopify app store in 2017, we have remained dedicated to providing user-friendly and dependable backup solutions. Our team constantly evolves the BackupMaster service to meet the ever-changing needs of our customers.
We are proud to have helped with data protection for over 4,500 companies, ranging from small artisanal shops to large retail chains. The trust and loyalty our customers have shown us are a testament to our commitment to delivering high-quality solutions.
— EXPERIENCED
2017
Since 2017, we have been providing Shopify backup services for peace of mind.
— RELIABLE
5.5M+
Our app has created over 5.5 million backups and never lost a piece of valuable data.
— TRUSTED
4,500+
4,500+ Shopify businesses have trusted us with the protection of their stores.
The BackupMaster’s Pricing
We believe that honesty and transparency are the foundation of a great business relationship. That’s why our pricing policy is always honest and simple, with no hidden charges or surprises. Our aim is to build long-lasting relationships with our customers by delivering excellent value for their investments and earning their trust through fair and transparent pricing.GDPR compliance and data protection
We take the security of your business and personal data seriously. It’s our top priority. That’s why we’ve taken steps to ensure that we’re GDPR compliant, and we also make sure that our staff and sub-processors are on board with our commitment to data protection. Our security measures are regularly updated, and our staff signs confidentiality documents to show their dedication to keeping your data safe. Learn more about how we protect your business and personal data on our Data Security page.Contact Us
Our experienced support team based in Australia and Europe responds fast and thoroughly to your queries. We always give personal attention to your concerns without any exceptions. Please don’t hesitate to contact us at support@backupmaster.io or via live chat if you have any questions or need assistance. We are here to help!Frequently Asked Questions
The BackupMaster app backs up all the main things for your store, such as:
- Products and Product Images
- Orders
- Customers
- Metafields
- Themes
- Pages
- Blogs
- Custom collections
- Smart collections
- Locations
- Saved Searches
- Policies
- Shipping zones
We back up your account data to a secure Microsoft Azure cloud server. You can access the backed-up items from any device worldwide.
You can restore the items that were saved in your cloud storage from the moment of the initial backup. Unfortunately, Shopify doesn’t provide us access to previous copies of your account.
Yes, it is possible to restore your Shopify store data in bulk using BackupMaster’s backup service. Our backup service securely stores all of your main store data, including product listings, customer information, and order history, allowing for easy restoration of your store to its previous state in the event of data loss or other issues. However, please note that there may be certain limitations imposed by the Shopify platform. For example, some minor parts of information, such as inventories, menus, and settings, may not be restored and may require additional configuration. Overall, BackupMaster’s backup service is a reliable and effective solution for restoring your Shopify store in bulk.
Yes, with BackupMaster, you can easily restore individual items or specific products without having to roll back the entire site. You can compare the current and backed-up versions of your data to choose the right variant to restore. BackupMaster also allows you to restore products, pages, themes, orders, and entire data categories.
Moreover, if you need to restore only specific parts of product data, such as product images or prices, BackupMaster provides a partial restore option that allows you to restore these parts separately.
Overall, our comprehensive restore options help you save time and avoid affecting other data. So, whether you need to restore a single item or multiple products, BackupMaster makes the process simple and convenient.
At BackupMaster, we create backups for client stores on a daily basis. You can choose the most convenient time for the backups to ensure that all important changes made throughout the day are included in the daily backup copy. Additionally, if there are significant changes made to your store, you can initiate a manual backup process at any time to ensure that your data is up-to-date and secure. Our daily backup service is designed to provide our clients with peace of mind, knowing that their data is being backed up regularly and is easily recoverable in case of any issues.
At BackupMaster, we store each backup copy for a period of 365 days. 1-year version history means that you can access and restore your data to any backup point in the last year using the most convenient restore point. This retention period allows you to have complete access to your data, even if changes or errors occurred several months ago.
The time it takes to restore data from a backup depends on several factors, such as the size of the backup and the complexity of the restore process. Typically, restoring a small amount of data can be done in a matter of minutes, while larger backups may take several hours or more to complete.
At BackupMaster, we understand the importance of timely data restoration, and we work to ensure that our restore process is as efficient as possible. Our restore process is automated and streamlined, allowing us to restore your data quickly and accurately.
Moreover, at BackupMaster, we offer a wide range of granular and partial restore options, allowing you to restore only the data you need and saving you time while avoiding any impact on other data. Our restore options include restoring specific data categories, individual items, or even parts of product data, such as prices or images.