Privacy Policy

Thanks for using BackupMaster or visiting one of our websites. This policy explains the what, how, and why of the information we collect when you visit one of our websites, or when you use our Services. It also explains the specific ways we use and disclose that information. We take your privacy extremely seriously.

1. Definitions

These definitions should help you understand this policy. When we say “we,” “us,” “our,” and “BackupMaster,” we are referring to BackupMaster.io. We provide online platforms that you may use to back up your data (the “Services”). When we say “Customer,” we are referring to the person or entity that is registered with us to use the Services. When we say “you,” we are referring either to a Customer or to some other person who visits any of our Websites.

2. Scope

This Privacy Policy is effective with respect to any data that we have collected, or collect, about and/or from you, according to our Terms of Use.

3. Compliance

BackupMaster complies with all privacy legislation throughout the world, including the GDPR legislation in Europe. You can refer to our Tems of Use and our GDPR Data Processing Addendum for more information.

4. Information We Collect

4.1 Customer Data

When you use our Services, we backup and encrypt your information to our servers. We store only the data that is made accessible to us via public APIs. The data that we backup is yours and yours alone. You give us permission to use the data solely to do what is necessary to provide our services. We do not sell your data to third parties, and we do not use it for advertising purposes.

4.2 Information we collect automatically

When you use the Services or browse one of our Websites, we may collect information about your visit to our Websites, your usage of the Services, and your web browsing. That information may include your IP address, your operating system, your browser ID, your browsing activity, and other information about how you interacted with our Websites or other websites. We may collect this information as a part of log files as well as through the use of cookies or other tracking technologies.

4.3 Information you voluntarily provide to us

When you sign up for and use the Services, consult with our customer service team, send us an email, post on our blog, or communicate with us in any way, you are voluntarily giving us information that we collect. That information may include your name, physical address, email address, IP address, phone number, credit card information, as well as details including gender, occupation, location, purchase history, and other demographic information. By giving us this information, you consent to this information being collected, used, disclosed, transferred to the United States and stored by us, as described in our Terms of Use and in this Privacy Policy.

5. Use and Disclosure of Personal Information

We may use and disclose Personal Information only for the following purposes:

5.1. To promote use of our services to you and others.

For example, if we collect your Personal Information when you visit our Website and do not sign up for any of the Services, we may send you an email inviting you to sign up. If you use any of our Services and we think you might benefit from using another Service we offer, we may send you an email about that. You can stop receiving our promotional emails by following the unsubscribe instructions included in every email we send. In addition, we may use information we collect in order to advertise our Services to you or suggest additional features of our Services that you might consider using. In addition, we may use your Personal Information to advertise our Services to potential or other users like you.

5.2. To send you informational and promotional content in accordance with your marketing preferences.

You can stop receiving our promotional emails by following the unsubscribe instructions included in every email.

5.3 To bill and collect money owed to us by our Customers.

This includes sending you emails, invoices, receipts, notices of delinquency, and alerting you if we need a different credit card number.

5.4 To send you System Alert messages.
For example, we may inform you of temporary or permanent changes to our Services, such as planned outages, new features, version updates, releases, abuse warnings, and changes to our Privacy Policy.
5.5 To communicate with our Customers about their account and provide customer support.
5.6 To enforce compliance with our Terms of Use and applicable law.
This may include developing tools and algorithms that help us prevent violations.
5.7 To protect the rights and safety of our Customers and third parties, as well as our own.
5.8 To meet legal requirements, including complying with court orders, valid discovery requests, valid subpoenas, and other appropriate legal mechanisms.
5.9 To provide information to representatives and advisors, including attorneys and accountants, to help us comply with legal, accounting, or security requirements.
5.10 To prosecute and defend a court, arbitration, or similar legal proceeding.
5.11 To respond to lawful requests by public authorities, including to meet national security or law enforcement requirements.
5.12 To provide, support, and improve the Services we offer.
5.13 To provide suggestions to you.
5.14 To transfer your information in the case of a sale, merger, consolidation, liquidation, reorganization, or acquisition.

In that event, any acquirer will be subject to our obligations under this Privacy Policy, including your rights to access and choice. We will notify you of the change either by sending you an email or posting a notice on our Website.

6. Questions & Concerns

If you have any questions or comments, or if you want to update, delete, or change any Personal Information we hold, or you have a concern about the way in which we have handled any privacy matter, please send us an email to info@backupmaster.io.

7. Changes

We may change this Privacy Policy at any time and from time to time. The most recent version of the Privacy Policy is reflected by the version date located at the bottom of this Privacy Policy. All updates and amendments are effective immediately upon notice, which we may give by any means, including, but not limited to, by posting a revised version of this Privacy Policy or other notice on the Website. We encourage you to review this Privacy Policy often to stay informed of changes that may affect you, as your continued use of the Website signifies your continuing consent to be bound by this Privacy Policy. Our electronically or otherwise properly stored copies of this Privacy Policy are each deemed to be the true, complete, valid, authentic, and enforceable copy of the version of this Privacy Policy which were in effect on each respective date you visited the Website.

8. Notice of Breach of Security

If a security breach causes an unauthorized intrusion into our system that materially affects you, then BackupMaster will notify you as soon as possible and later report the action we took in response.

9. Safeguarding Your Information

We take reasonable and appropriate measures to protect Personal Information from loss, misuse and unauthorized access, disclosure, alteration and destruction, taking into account the risks involved in the processing and the nature of the Personal Information.

10. Accuracy and Retention of Data

We do our best to keep your data accurate and up to date, to the extent that you provide us with the information we need to do so. If your data changes (for example, if you have a new email address), then you are responsible for notifying us of those changes. Upon request, we will provide you with information about whether we hold, or process on behalf of a third party, any of your Personal Information. We will retain your information for as long as your account is active or as long as needed to provide you with our Services. We may also retain and use your information in order to comply with our legal obligations, resolve disputes, prevent abuse, and enforce our Agreements.

11. Access

We will give an individual access to any Personal Information we hold about them within 30 days of any request for that information. Individuals may request to access, correct, amend or delete information we hold about them by contacting us. Unless it is prohibited by law, we will remove any Personal Information about an individual from our servers at your request. There is no charge for an individual to access or update their Personal Information.

Changes to this Privacy Policy

If we decide to change our privacy policy, we will post those changes on this page, and update the Privacy Policy modification date below.

This Privacy Policy was last modified on: May 18, 2018

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